Refund Policy

1. Overview

We want you to love Unstuck. This policy explains when you can get a refund, how to request one, and what happens when you cancel your subscription. If you have a question not answered here, email us at [email protected] — we'll make it right.

2. Free Trials

Some Unstuck plans include a free trial period as indicated at signup. During the trial you have full access to all features in your chosen plan.

No charge during the trial. Your payment method is not charged until the trial ends. You can cancel at any time before the trial period ends with no charge whatsoever — no questions asked.

If you do not cancel before the trial expires, your subscription automatically converts to a paid plan and your payment method is billed for the first billing period.

3. Cancellation

You may cancel your subscription at any time from your account settings or by emailing [email protected].

• Cancellation takes effect at the end of your current paid billing period.
• You retain full access to the App until that date.
• You will not be charged for any subsequent billing periods.
• Cancellation is not retroactive — it does not generate a refund for the current period (see Section 4).

4. Refunds on Paid Subscriptions

Subscription fees are generally non-refundable once a billing period has begun. However, we will issue a full or pro-rated refund in the following situations:

• Billing error — you were charged an incorrect amount or charged after cancellation.
• Duplicate charge — the same subscription period was billed more than once.
• Service unavailability — the App was inaccessible for more than 72 consecutive hours due to an issue on our end (not a third-party outage beyond our control).
• Goodwill discretion — if you contact us within 7 days of a charge and have not made significant use of the Service that period, we may issue a refund at our discretion.

To request a refund, email [email protected] with your account email and a brief description of the issue. We process refund requests within 5 business days. Approved refunds are returned to the original payment method within 5–10 business days depending on your bank or card issuer.

5. Annual Plans

If you purchased an annual plan and wish to cancel within the first 14 days, contact us for a pro-rated refund for the unused months. After 14 days, annual plans are non-refundable but your access continues until the end of the annual period.

6. Plan Downgrades

If you downgrade to a lower-priced plan mid-period, the change takes effect at the start of your next billing cycle. No refund is issued for the difference in the current period.

7. Account Termination by Unstuck

If we terminate your account for violation of our Terms and Conditions, no refund will be issued. If we terminate your account for any reason other than a terms violation, we will provide a pro-rated refund for the unused portion of your current billing period.

8. Chargebacks

If you initiate a chargeback or payment dispute with your bank rather than contacting us first, we reserve the right to suspend your account pending resolution. We encourage you to reach out to us directly — most issues can be resolved faster this way.

9. Consumer Rights

Nothing in this policy overrides your statutory consumer rights under applicable law. Consumers in the EU, UK, Australia, and other jurisdictions may have additional rights not listed here — we will always honour those rights.

10. Contact

Billing questions or refund requests: